Sarros Enterprises Pty Ltd

• Most popular appliances: Typically within 7 business days from order confirmation
• Special order items: 2-4 weeks (confirmed at time of order)
• Installation appointments: Subject to technician availability, typically within 1-2 business days of delivery

Monday to Friday, 7:00 AM to 5:30 PM. Excludes weekends, public holidays, and periods when Sarros offices are closed.

• Perth metropolitan and Peel regions
• From Yanchep to Lake Clifton (all suburbs included)
• Delivery availability confirmed at point of sale

• Remote or difficult access locations may incur additional charges
• Apartment buildings above ground floor may require special arrangements
• Customer must provide clear access to delivery location

• Customers will receive confirmation of delivery date within 24-48 hours of order
• SMS/phone notification provided 1-2 hours before delivery window
• Customer must be available during confirmed delivery window

• Valid contact person must be present to receive goods
• Photo identification may be required for high-value items
• Customer responsible for checking items upon delivery

• Manufacturer supply issues
• Extreme weather conditions
• Vehicle breakdowns or traffic incidents
• Customer unavailability during scheduled window

• Sarros will notify customers immediately of any delays
• Alternative delivery dates offered where possible
• No compensation for delays beyond Sarros' reasonable control

• First reschedule: No charge
• Subsequent reschedules: May incur $50 administration fee
• 24-hour notice required for rescheduling requests

• If customer unavailable during confirmed window, delivery attempt recorded
• Redelivery fee of $75 applies for second attempt
• Items may be returned to supplier after 3 failed attempts

• Customer must ensure clear, safe access to delivery location
• Additional charges may apply for difficult access situations
• Sarros reserves right to refuse delivery if access deemed unsafe

• All Sarros appliances installed by qualified electricians/plumbers
• Installation typically scheduled within 1-2 business days of delivery
• Free site inspection available to ensure proper fit and requirements

• Delivery must be completed before installation appointment
• Customer responsible for ensuring utilities (power/water) are available
• Any additional electrical/plumbing work quoted separately

• Customer must inspect items immediately upon delivery
• Any visible damage must be noted on delivery receipt
• Concealed damage must be reported within 48 hours

• Photos of damage required for all claims
• Sarros will coordinate with manufacturer/courier for resolution
• Replacement or repair arranged at no cost to customer

• Phone: (08) 9226 7900 (Mon-Fri, 7AM-5:30PM)
• Email: order@sarrosappliances.com.au
• Address: U9/49 Biscayne Way, Jandakot WA 6164

• Emergency contact available 24/7 for urgent delivery issues
• Standard enquiries will be responded to next business day