Sarros Enterprises Pty Ltd
Heat Pump Supply & Installation Package

Scope of Work

This package includes the supply and installation of a heat pump hot water system, covering all necessary labor related solely to the installation of the unit itself. Installation is performed by qualified Sarros technicians in accordance with Australian Standards and WA plumbing codes.

Package Inclusions

• Heat pump unit supply
• Standard installation labor
• Basic electrical connections (where existing electrical supply is adequate)
• Standard plumbing connections to existing hot water system location
• System commissioning and testing
• Customer handover and operation instructions

Exclusions

The quoted price excludes additional materials or services which may be required for installation completion. Exclusions include but are not limited to:

• Isolation valves and additional plumbing fittings
• Concrete slabs or equipment pads
• Additional pipe work beyond standard connections
• Gravel pits or drainage solutions
• Electrical upgrades or new circuit installations
• Structural modifications or access improvements
• Removal and disposal of existing hot water system (unless specified)

Additional Charges

Any additional materials, alterations, or services required outside the scope of this package will incur supplementary charges at Sarros' standard rates. All extra costs will be:

• Presented to the customer with detailed explanation
• Require written approval prior to commencement of supplementary work

Government STC Rebates

Small-scale Technology Certificates (STCs) and government rebates for eligible heat pump installations are processed by Sarros on behalf of the customer. These rebates are:

• Applied as point-of-sale discounts where applicable
• Subject to government eligibility criteria and availability
• Processed according to current Clean Energy Regulator requirements
• Non-transferable and specific to the installation address
• Subject to change based on government policy updates

Customer Responsibilities (Relevant to Online Orders)

• Site readiness and clear access for installation team
• Adequate space for heat pump unit placement (minimum clearances as specified)
• Existing electrical supply is adequate and compliant
• Any necessary permits or council approvals are obtained
• Someone over 18 years is present during installation
• Pets are secured and installation area is clear

Installation Timeline (Relevant to Online Orders)

• Estimated installation timeframes will be communicated at time of booking
• Installation typically completed within 1-2 days for standard installations
• Timelines may be subject to change due to weather conditions, supply issues, or site complications
• Customer will receive 24-48 hours advance notice of installation date
• Sarros operates 7am-4pm for standard installations

Warranty Coverage

• Heat pump unit: Covered by manufacturer's warranty (terms vary by brand)
• Sarros workmanship: Lifetime guarantee on all installation work
• Parts and labor: Manufacturer warranty covers parts; Sarros covers installation-related issues
• Warranty activation requires full payment completion and system registration
• Regular maintenance recommended to maintain warranty validity

Site Assessment (Relevant to Online Orders)

• Pre-installation site assessment may be required for complex installations
• Site assessment fee may apply if installation cannot proceed due to site unsuitability
• Customer will be advised of any site-specific requirements prior to installation
• Installation may be rescheduled if site conditions are unsuitable

Acceptance

By signing the installation agreement and proceeding with the heat pump package installation, the customer acknowledges they have read, understood, and accept these Terms and Conditions in full.